I have gotten my driving license about 8 years ago but I thought to write my experience at the RTO (Road Transport Office) office today. Actually my friend was talking about applying for a driving license today and it made me remember my experience and I decided to write about it. I was 20 years old when I applied for my driving license so about seven years ago. The RTO office was about 25 KMs from the city area and the city transport system crazy as it is now so I asked my friend to take his motorbike to go there. We reached at the RTO office and this office also looked as crazy as other Indian government offices.
The office was so crowded, full with people and animals, believe me there were dogs and cows sitting inside the office premises. People were chewing paan and spitting all over the office, the whole floor was red because of spit of the paan. There were touts (commission men) wandering here and there, looking for new confused face like I had. One of them came to me and asked if I needed a driving license and of course I wanted one so I told him yes. And then he said that he would help me getting the license but he wanted some money for it.
My other friends had suggested me to not go to RTO office to get license as fake licenses were easily sold in the market but I did not want to do any illegal work. I had met an advocate asking about the procedure of getting a license and he told me that I could get it even without going to the RTO office only by giving some extra money. My advocate said that money is everything at RTO office, if you spend money, you get whatever you want, otherwise nothing. But I had thought to go to the RTO office and let things go on in front of me.
So I told that commission man that I did not want his help but he kept coming to me asking if I needed his help and I told him again and again that I did not want any help. We were looking for any information center but actually there was no such place where people could get any information. We asked someone among the general public about the procedure and they told me to get a form first. We went to the form counter and there was a long queue. I was in the queue for a while and when my turn came, I saw a blind person giving the forms.
I was surprised to see a blind person working with such an important work of giving right forms and dealing with money. Actually government has a scheme of providing jobs to handicapped people which sounds fine but giving forms and dealing with money job to a blind person? Well, he was doing fine. He had different kind of forms for different kind of licenses and other works and he had organized the forms in such a beautiful manner that he knew where what kind of forms were kept. I asked him to give a form for a learning license, they issue learning license first and after one month permanent license is issued, and asked him the price for it. He said Rs. 10 and I gave it to him and came out of the queue.
I was looking at the form and I noticed that print rate of the form was only Rs. 2. I went back to him asking why he charged me Rs. 10 instead of Rs.2 and he said that he gave me a wrong form by mistake. He asked my form back and as I returned him the form, he returned my money saying that form for driving license was already sold out and he did not have it any more. The commission guy I had met earlier showed up again saying that it is true that the print rate is only Rs. 2 but it is sold for Rs. 10. I did not have any other option than paying him Rs. 10.
So I offered him Rs. 10 and he just did not want to sell the form to me. Finally I asked my friend to go in the queue and get the form and this is how I got the form. We filled up the form and went back to another counter to deposit the fee. The counter was supposed to get closed at 2 PM and it was only 1.15 or something and the counter was already closed. I saw a fat lady sitting behind the counter glass and eating something. I asked her why the counter was closed only at 1.15 and she said that it was not 1.15 but it was 2.15. I told her that it was only 1.15 but she said yes, 1.15 but in my clock, it was 2.15 in her clock.
The guy standing behind me asked me to show her some money so I showed her a bill of Rs. 20 and she opened the counter and this is how I was able to deposit the fee. Now it was turn of a written exam but I was a little bit concerned about it because there is not traffic rule in practice in Varanasi and I was not very well aware of them. I saw other guys offering some money to the examiner and we decided to go for the exam first and then give money according to how exam would go.
Exam was not tough and I was confident that I would pass it. After the exam, I went to examiner and asked him to see I was pass or not and he asked me to come later. But then I said that I had not given any money to him and I wanted to make sure that I was pass otherwise I would give some money to him. He looked at my paper and said that I was pass. I think he was the only honest person I met at the RTO, honest in the sense that at least he told me the reality that I was pass rather than asking for a bribe by saying that I was fail. He asked me to come after three days to see the result.
I again went to the RTO after three days and saw the result and I had passed the exam. Now I was supposed to get my learning license. The person giving the license wanted Rs. 100 but I bargained and finally I ended up giving Rs. 50 and got my learning license. After two or three months, I went to the RTO again to get my permanent license. They put me in an interview. The interview was not tough at all. They just asked me my vehicle registration number and a few other basic questions. Actually they are supposed to put all the applicants in a practical driving test but they just don’t do it.
After the interview, they asked me to come after a week to collect my license. I went to the office again after a week and had to bribe an officer again. The officer giving the license looked at my name and asked if I was a Bramhin and I said yes and then he said that he was also a Bramhin and in fact he lived closed to my home but we did not know each other. He asked for a bribe of Rs. 150 but I did not want to give this much. I started bargaining by saying that I was a student but he did not want to hear anything.
He said something really interesting that he charges Rs. 200 to other people but since I was a Bramhin, same caste as him, he was charging only Rs. 150 to me but I had also decided that I would not him Rs. 150 for sure. We talked for a while and I finally I gave him Rs. 75 and said that this is all I had. He took this money and gave my license but asked me to not tell anyone that I had given only Rs. 75 as rate for others is different. I am happy that I have a license but I still think about that blind man, that fat lady and that crazy Bramhin guy who gave me discount only because I was also a Bramhin.
Sometimes I think that I should have given some money to my advocate and get my license at home but then I think that if I have to live in India then I must need to learn to bribe and that experience at RTO at least taught me how to buy a government officer in India. I always think that I will not bribe any government officer but when it comes to getting some work done, there is no hope at all and I bribe again and again. But I hope that technology will change something, maybe not in my life time but someday for sure.